Delivery charges for orders from Redragon.co.za?

Shipping costs are calculated at a flat rate of R100 anywhere inside South Africa. Orders over R499 qualify for free shipping nationwide.

How long will delivery take?

Delivery times are between 3-5 working days.

What exactly happens after ordering?

Once you place your order online and your payment is processed successfully, your order will be processed. Please allow 2-4 days processing time. Once your order has been processed it is packaged and dispatched via our courier. We will provide you with a tracking number that will allow you to track your order as it is on its way to you.

How do I return an item?

In order to process a return, please fill out the Return Request form here.


When is the order payment is taken from my bank account?

Once you submit and confirm your order payment is processed via our secure 3rd-party payment providers via credit card or instant EFT payment. Once payment is successfully made through the payment provider your order will be processed.

What should I do if I receive a damaged or wrong product?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

Can I change or cancel my order?

Once your order is confirmed and payment has been processed it can no longer be edited or cancelled via the website. Should you have any queries please contact us at sales@redragon.co.za.

Can I change or cancel my order?

Package tracking allows you to track your shipment progress with our shipping providers. You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.