KB MEMB SHIVA BK

REFUNDS & RETURNS POLICY

Order cancellation

Once your order is confirmed and payment has been processed it can no longer be edited or cancelled via the website. Should you have any queries please contact us at sales@1more.co.za.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

• If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
• If you received the wrong item you can request a refund or a reshipment.
• If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

• Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
• Your order did not arrive due to exceptional circumstances outside the control of 1More.co.za (i.e. not cleared by customs, delayed by a natural disaster).
• Other exceptional circumstances outside the control of 1More.co.za

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, you must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.